FAQ
1. What is the order processing time?
All orders are processed within 1–2 working days after being placed.
You will receive a confirmation once your order has been dispatched.
2. How long does delivery take?
Standard UK delivery typically takes 3–5 business days.
During peak seasons such as Christmas, delivery may take slightly longer.
3. Can I track my order?
Yes! Where available, we provide tracking details after dispatch.
If tracking is not available, we will provide an estimated delivery date.
4. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged, broken, or incorrect, please:
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Take clear photos or a short video of the issue
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Contact us via WhatsApp or phone
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Provide your order number and a brief description of the problem
We will issue a replacement or refund as per our Return & Refund Policy.
5. Can I return a product if I change my mind?
Yes, you can return a product if it is:
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Unused and undamaged
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In its original condition with packaging intact
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Requested for return within 7 days of delivery
Note: Some seasonal or limited edition items may only be returned if damaged or incorrect.
6. Who pays for return shipping?
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Damaged or incorrect items: Return shipping is free
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Change of mind: Return shipping is the responsibility of the customer
7. Are all items available throughout the season?
Some items, especially seasonal Christmas products, may have limited stock and sell out quickly.
We recommend ordering early to avoid missing out on popular products.
8. What payment methods do you accept?
We accept all major secure payment methods through trusted payment gateways.
Best Buy does not store card or bank details.
9. Can I visit your store in person?
Yes! You can visit us at:
18 Albert Road, Birmingham, B33 9BD, United Kingdom
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Store Hours: Monday–Saturday 9:00 AM – 7:00 PM
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Sunday: Closed
10. How can I contact customer support?
For any queries about orders, products, or returns, contact us:
📞 Phone / WhatsApp: +44 7874 116015