At Best Buy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy explains your rights and how you can return or exchange items purchased from bestbuy.com.
1. Return Period
You may return most new, unopened items within 15 calendar days from the date of purchase for a full refund or exchange.
- My Best Buy Elite members have 30 calendar days to return items.
- My Best Buy Elite Plus members enjoy 45 calendar days for returns.
Some products have different return policies or requirements, including but not limited to:
- Major appliances
- Cell phones and devices with activated services
- Special orders and customized products
Please refer to the specific product’s return policy on the product page or contact our customer support.
2. Conditions for Returns
To be eligible for a return:
- The item must be in the original packaging and condition.
- All accessories, manuals, and free gifts must be included.
- A valid receipt or proof of purchase is required.
3. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Downloadable software products
- Gift cards
- Opened consumable products (like batteries)
- Services or subscriptions
4. How to Return an Item
To initiate a return:
- Visit bestbuy.com/returns and log into your account.
- Select the order and item(s) you want to return.
- Choose your preferred return method: in-store drop-off or mail.
- Follow the provided instructions to ship the item back if applicable.
5. Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7 to 10 business days.
- Shipping and handling fees are generally non-refundable unless the return is due to our error.
6. Exchanges
If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact Best Buy Customer Support immediately at 1-888-BEST-BUY or support@bestbuy.com. We will assist you with the return or replacement.